ROI Calculator : Salmat VeCommerce

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Speech Recognition Return On Investment Calculator

The VeCommerce Speech Recognition ROI Calculator below enables you to quickly estimate how much you can save by deploying a speech application.

Input	Description
FTEs ? Full Time Equivalents	Simply enter the number of FTE you currently employ by moving your mouse up and down over the textbox
% Misdirected calls now	Use the slider to set it to the percentage of calls that do not reach the destination the caller needed in the first instance. For example, a caller who has recently purchased a product is directed to sales instead of (after) service.
% Calls requiring Security Check	Use the slider to set it to the percentage of calls that require that the person calling has the authority to transact.
% Potential Self Service	Use the slider to set it to the percentage of calls that could potentially be automated.

Did You Know?

Two legislations to protect consumer identity are now in place: the AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) Act and the Privacy Act.