ROI Calculator : Salmat Speech Solutions

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Speech Recognition Return On Investment Calculator

The VeCommerce Speech Recognition ROI Calculator below enables you to quickly estimate how much you can save by deploying a speech application.

Input	Description
FTEs ? Full Time Equivalents	Simply enter the number of FTE you currently employ by moving your mouse up and down over the textbox
% Misdirected calls now	Use the slider to set it to the percentage of calls that do not reach the destination the caller needed in the first instance. For example, a caller who has recently purchased a product is directed to sales instead of (after) service.
% Calls requiring Security Check	Use the slider to set it to the percentage of calls that require that the person calling has the authority to transact.
% Potential Self Service	Use the slider to set it to the percentage of calls that could potentially be automated.

In a recent study, 42% of respondents confirmed that biometric voice identification was their preferred identification process.