TAB Limited - Success Story
Tab Limited is a major Australian entertainment organisation, specialising in wagering, media and gaming.
Internet and telephone-based wagering accounts for 20 per cent of their wagering business. The telephone arm of the business answers approximately 20 million calls per annum.
To combat the need to create a better experience for their customers by reducing waiting times, Tab engaged with Salmat to create a non-obtrusive, user-friendly solution.
Salmat has helped Tab achieve its customer service levels with the implementation of their system.
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Did You Know?
In a recent study, 11% of respondents found the use of PINs and passwords frustrating.