VeSurvey™

Customer satisfaction surveys developed and conducted in-house are a breeze with VeCommerce's packaged VeSurvey™ application.

Available as a hosted or on premise offering, VeSurvey provides a range of options from delivering one off surveys through to being an integrated and valuable part of a customer satisfaction measurement and improvement program.

Automated speech driven survey that captures immediate impressions from the customer
Flexible self-serve approach to conducting and managing surveys
Just-in-time delivery model removes reliance on technology change management processes (Text-to-Speech or Recorded prompts)
View the results of the survey as they come in using your web browser.
Get direct feedback from your customers at a fraction of the cost of an outsourced study.

When used immediately post-call in the contact centre:

Use the occasions you speak with your customers as the opportunity to collect valuable feedback
Reduce the noise from general perceptions of the wider organisation that plague traditional survey techniques
Uncover opportunities for improvement that are lost by the time the customer is contacted for the traditional survey methods

Surveys conducted immediately post-call provide a strong instrument for consistent obtaining and detailed information on a customer's experience.

With VeSurvey integrated into the contact centre processes, results can provide actionable insight into the customer experience:

Highlight causes of customer frustration
Provide customer perspective to call quality program
Results can used as a direct reflection of the specific interaction with the specific staff member

Why not engage our experienced consulting team to look at how VeSurvey can work for your business?

Did You Know?

There are three main human identity authentication factors: something that a user has, something that a user knows and something that a user is or has, like their voiceprint.