VeRoute™
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VeRoute™ suits a small to medium-sized organisation with less than 100 call centre seats, with multi-skilled staff, and only a few specialised skills groups.
VeRoute provides a natural caller interface that welcomes callers by simply asking them which product, service or person is required. Callers are then directly routed to a 'destination' after interacting with the system.
This system would suit you if:
- Your organisation values client/member service, however, requires a reasonable case justification for investments
- Your call centre and IT staff take a hands-on, self-maintenance approach to application performance, and you need the facility to quickly change what is presented to your callers
Did You Know?
In a recent study, a higher proportion of females than males agreed that they are concerned about fraud and identity.