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• Discovery Engagement
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Consulting Team

The VeCommerce Business Consulting team has over 50 years of contact centre experience between them, gained through assignments across the globe. Their internatonal coverage and capabilities ensure that all client engagements and Discovery projects are serviced by the most appropriate team, to deliver optimal results.

Steve Lewis leads VeCommerce's global consulting practice. Steve is passionate about using technology to solve real business problems, and has led multiple engagements with top-tier organisations around the world, delivering measureable customer experience and financial benefits. Believing in "the voice of the customer", he is a firm believer that organisations who design and deploy solutions from the customer's perspective will achieve a significantly better return on investment than those who don't.

Andy is a Senior Business Consultant with nine years of experience in designing and deploying complex Speech Recognition and IVR solutions into major companies. Andy has a broad range of industry experience, having worked with some of the world's largest Financial Services, Utility, Telecommunications and Retail Organisations. Andy is passionate about speech solutions that enhance customer experience, whilst meeting operational and efficiency goals within the contact centre.

Mike is a Senior Business Solutions Consultant, with a PhD in speech technology, that brings over 15 years of global experience of delivering speech technology business solutions. As part of the global business consulting team, he brings a depth of knowledge of the core technology which allows VeCommerce to deliver advanced and innovative business solutions.

Ben is a Lead Business Consultant who has been involved in contact centres for over 8 years in a diverse range of private and public sector organisations. With a background in contact centre customer experience and business process analysis and enhancement, Ben has led a number of successful consulting engagements with major organisations to help them identify and understand real business outcomes that speech can deliver to their customers and organisation.

Clinton is a Senior Business Consultant, specialising in identity management solutions for financial services and government organisations. With a strong interest in improving business process and eliminating inefficiencies, Clinton is committed to the protection of customers' security and privacy as well as ensuring solutions design and delivery meet the desired strategic objectives. Keeping abreast of changing legislation, such as Anti Money Laundering Acts and National Privacy Principles, he promotes the idea that organisations should not feel burdened by obligations of legislation, but embrace them as opportunities to differentiate themselves and deliver superior service to their customers.

Steve is a Senior Business Consultant with over 20 years IT&T experience. He has specialised in IVR, Voice and Speech solutions for 15 years. Steve has worked extensively in the Telecommunications and Financial Services sectors, and has been involved in many ground breaking and award winning projects in the field of speech navigation, caller authentication and self service. Steve has led numerous consulting engagements for local and international organisations, helping them to identify opportunities, determine requirements and develop business cases and return in investment models.

James is VeCommerce's longest serving Business Consultant. He has extensive experience in the design, development, implementation and support of advanced telecommunications technologies including Speech Recognition, Biometric Speaker Verification, Computer Telephony Integration, and IP telephony and switching. As part of VeCommerce's business consulting team, he enjoys working with clients to identify new business opportunities for speech recognition and speaker verification, and ensuring delivery of tangible, verifiable business outcomes.

Daniel is a Business Consultant specialising in contact centre transformation. He is a firm believer that maximising business benefits from technology relies on much more than technology alone. Daniel has significant experience working with organisations to manage and optimise their contact centre operations - ensuring that people, process, and the customer's perspective are considered as an important part of successful contact centre change.