Speech Recognition Return On Investment Calculator
The VeCommerce Speech Recognition ROI Calculator below enables you to quickly estimate how much you can save by deploying a speech application.
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Input |
Description |
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FTEs ? Full Time Equivalents |
Simply enter the number of FTE you currently employ by moving your mouse up and down over the textbox |
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% Misdirected calls now |
Use the slider to set it to the percentage of calls that do not reach the destination the caller needed in the first instance. For example, a caller who has recently purchased a product is directed to sales instead of (after) service. |
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% Calls requiring Security Check |
Use the slider to set it to the percentage of calls that require that the person calling has the authority to transact. |
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% Potential Self Service |
Use the slider to set it to the percentage of calls that could potentially be automated. |
Did You Know?
Customer Experience Management is managing customer interactions to build brand equity and improve long-term profitability.