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VeConnect®
VeConnect® is a suite of call routing solutions using speech recognition software designed to answer an organisation’s telephone

VeSecure®
VeSecure® is a group of voice-enabled caller identification and verification (ID&V) solutions.

VeBook®
VeBook removes the need for customers to use the telephone keypad or wait for an available operator to take their order.

VePass
Allows customers and staff to automatically reset their passwords.

VePay®
Automatically services customers paying bills, making reservations or any other transactions via credit card.

VeQuote®
VeQuote® allows organisations to automatically provide insurance queries over the telephone

VeSurvey
Setup and conduct customer satisfaction surveys with ease using the power of speech recognition.

VeCab®
Enables taxi travellers to simply talk to the taxi dispatch computer using the telephone to carry out their booking requests.

VeBet
Our award winning voice-enabled wagering solution. A true world first, VeBet allows callers to place their bets without queuing

VeConnect®

VeConnect® is a suite of call routing solutions using speech recognition software designed to answer an organisation’s telephone calls, and transfer them to the correct employee, department, business area, contact centre agent or self-service application. It is available in three versions which consist of a suite of components and tools that support their development, deployment and tuning.

Case Studies

For organisations with many possible reasons for customer calls, there are generally a similar number of call destinations. This structure can present callers with an overwhelming choice of options, confusing them, and creating unacceptable levels of misdirected calls. VeConnect Open ensures this situation is eliminated. Utilising the latest developments in natural language processing, it can establish the caller’s intent when they respond to the simplest of questions: “How can I help you?”.

Callers simply speak in a natural and unstructured manner. VeConnect Open listens, interprets, and if necessary, asks clarifying questions. They are then connected through to the agent or other voice-enabled application most able to assist them.

VeConnect Open achieves this level of sophistication by utilising Statistical Language Models (SLM) to provide a more natural caller experience. Its success is built upon the collection and analysis of actual caller data, as well as ongoing tuning of the system. In financial services, for example, VeConnect Open utilises a proven statistical language model. This is based on caller data comprising over 60,000 phrases, and has been extensively tuned on live caller data to allow VeConnect Open to interpret common phrases, ask clarifying questions and route to one of more than 35 predefined destinations – such as home loans, personal loans, or car insurance claims.

Increase Value in your Organisation with VeConnect

Your customers are continually judging your organisation, especially when they make contact. Make frustrating waits and confusing push-button navigation menus a thing of the past.

Intelligently greeting your customers

VeConnect answers each call in a friendly and consistent manner and allows the caller to simply ask for the name of the person to whom they wish to speak. If that is not known, the system allows them to respond to simple questions aimed at guiding them to the correct destination.

Understanding plain speech
VeConnect allows callers to speak in a more natural and unstructured manner, asking clarifying questions if required, before transferring the caller to the most appropriate person or self-service application.

Over 95% Accuracy

With over 95% accuracy, VeConnect significantly reduces the rate of misdirected calls and reduces the cost of double handling. It also reduces the time customers spend on the phone, and therefore their spend, on telco call minutes, which effectively increases customer satisfaction.

Contact: info@vecommerce.com