Security & Privacy
Keen to learn more about speech recognition? What is voice biometrics and how can they be used to increase security? How can automated systems improve the customer experience? How is it possible to improve efficiency in call centres?
All of the above and more are discussed in VeBlog. Do you have views on the industry or have a point to make? Jump on to the blog and let us know what you are thinking.
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Posted by: VeHaggis @ 11/06/2009 11:51:47 AM
Should you always trust the person at the end of the phone?
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Posted by: VeBlogger @ 2/04/2009 2:48:17 PM
You called me and now you want me to supply my personal info? I dont think so.
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Posted by: Ken Day @ 12/03/2009 1:35:24 PM
How easy is it for someone to locate your personal information?
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Posted by: VeBlogger @ 16/01/2009 9:16:09 AM
The power of Voice Biometrics is displayed in this story from South America.
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Posted by: Ben Morgan @ 4/11/2008 9:58:26 AM
Recently, I got a voicemail from my bank asking me to contact their Anti-fraud team. This is not unusual as they commonly contact customers to query transactions that they believe might be fraudulent.
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Posted by: VeBlogger @ 24/09/2008 2:28:06 PM
Why do some websites collect unnecessary private data?
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Did You Know?
47% of those interviewed in a recent study were uncomfortable providing personal details over the phone to a call centre representative.