February , 2010
Keen to learn more about speech recognition? What is voice biometrics and how can they be used to increase security? How can automated systems improve the customer experience? How is it possible to improve efficiency in call centres?
All of the above and more are discussed in VeBlog. Do you have views on the industry or have a point to make? Jump on to the blog and let us know what you are thinking.
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Posted by: VeHaggis @ 12/02/2010 1:49:12 PM
With so many companies introducing new technology to deal with the increasing trend of identity theft and security, are voice biometrics the way forward or are they just a fad.
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Posted by: Guy Elliott @ 3/02/2010 1:30:54 PM
No wonder customers get frustrated with IVRs when they are continually faced with problematic menus; speech recognition can help customers overcome this.
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Did You Know?
In a recent study, 42% of respondents confirmed that biometric voice identification was their preferred identification process.