January , 2010
Keen to learn more about speech recognition? What is voice biometrics and how can they be used to increase security? How can automated systems improve the customer experience? How is it possible to improve efficiency in call centres?
All of the above and more are discussed in VeBlog. Do you have views on the industry or have a point to make? Jump on to the blog and let us know what you are thinking.
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Posted by: Andy Hearsey @ 27/01/2010 12:01:56 PM
Would you continue to do business with a company that made it difficult to contact them?
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Posted by: VeHaggis @ 19/01/2010 11:01:00 AM
A recent study has revealed that customers do not mind speaking to a speech recognition system.
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Did You Know?
In a recent study, 33% of those asked found PINs to be especially vulnerable as an identity process because typically, information used for PINs is easy to guess.