April , 2009
Keen to learn more about speech recognition? What is voice biometrics and how can they be used to increase security? How can automated systems improve the customer experience? How is it possible to improve efficiency in call centres?
All of the above and more are discussed in VeBlog. Do you have views on the industry or have a point to make? Jump on to the blog and let us know what you are thinking.
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Posted by: Ben Morgan @ 22/04/2009 7:20:42 AM
Can you imagine ordering a Big Mac via an IVR?
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Posted by: VeBlogger @ 2/04/2009 2:48:17 PM
You called me and now you want me to supply my personal info? I dont think so.
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Did You Know?
In a recent study, 33% of those asked found PINs to be especially vulnerable as an identity process because typically, information used for PINs is easy to guess.