|
Telstra has one of the largest and most sophisticated contact centres in Australia, with 10,000 seats in over 80 contact centres. The knowledge and experience gained internally in handling high volumes of calls and continual focus on improving the customer experience and customer service agents efficiency has enabled Telstra to successfully deploy contact centre solutions to organisations across Australia, large and small, over the last 25 years. With customers needs in mind, Telstra’s solutions have been designed to address the challenges organisations face today in running a contact centre such as increasing customer demands, channel proliferation, workforce management and investment performance. |
|
Aculab offers solution providers a wide range of computer telephony hardware and software for integration into high performance communications solutions - from contact centres and IVR to prepaid services.
Products for use within telco or enterprise solutions include media processing resources; speech processing, fax, conferencing and echo cancellation - in both PSTN and IP environments, and digital network access including VoIP and SS7. Support is available to help developers through each stage of their product's life cycle including pre-sales consultancy, technical support, training and marketing. Aculab's portfolio ensures solution providers have the mix of capabilities required to meet the ever changing needs of the communications market. |
|
Damovo is a Global Services company delivering world-class corporate communications.
Through consultancy, design, implementation and management, Damovo delivers advanced solutions in the following areas: data and converged networks, mobile solutions, e-collaboration, voice enabled solutions, enterprise relationship management and managed services. Damovo's portfolio of solutions combines best-of-breed technology from the world's leading suppliers.
|
|
Genesys Telecommunications Laboratories, Inc., a subsidiary of Alcatel, is 100% focused on software for call centers.
Genesys recognizes that better interactions drive better business and build company reputations. Customer service solutions from Genesys deliver on this promise for Global 2000 enterprises, government organisations and telecommunications service providers across 80 countries, directing more than 100 million customer interactions every day. Sophisticated routing and reporting across voice, e-mail and Web channels ensure that customers are quickly connected to the best available resource – the first time. Genesys offers solutions for customer service, help desks, order desks, collections, outbound telesales and service, and workforce management. |
|
HP is a leading global provider of products, technologies, solutions and services to consumers and businesses.
The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corp. on May 3, 2002. |
|
For 35 years, Intel Corporation has developed technology enabling the computer and Internet revolution that has changed the world.
Founded in 1968 to build semiconductor memory products, Intel introduced the world's first microprocessor in 1971. Today, Intel supplies the computing and communications industries with chips, boards, systems, and software building blocks that are the "ingredients" of computers, servers and networking and communications products. These products are used by industry members to create advanced computing and communications systems. Intel's mission is to be the preeminent building block supplier to the Internet economy. |
|
NEC Business Solutions is the leading provider of contact centre solutions in Australia.
With a solution range suitable for organisations of any size, NEC partners with leading, best-of-breed suppliers such as Genesys, Oracle, VeCommerce, Point, Hannamax and Streamline, to deliver state-of-the-art solutions to Australia’s large and small contact centres. |
|
Nuance Communications, Inc.
Nuance (Nasdaq: NUAN) is the leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance®'s proven applications. |