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Salmat VeCommerce assists organisations deliver exceptional customer interactions! This is achieved through a detailed analysis of existing customer processes and the development and provision of applications that utilise speech recognition, voice biometrics and other related interaction technologies.

VeBlog

Who would you Trust?

11/06/2009

Should you always trust the person at the end of the phone?


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Persona – Glen or Glenda ?

8/05/2009

Should your persona be male or female?


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Press 1 for cheese

22/04/2009

Can you imagine ordering a Big Mac via an IVR?


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But you called me!

2/04/2009

You called me and now you want me to supply my personal info? I dont think so.


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The Lost Wallet

12/03/2009

How easy is it for someone to locate your personal information?


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Success Stories

ahm

Australian Health Management (ahm) was keen to provide greater levels of security to its members.

Video Interview

Melinda Charlesworth, Operations Manager

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Suncorp

Salmat VeCommerce has provided a friendly, quick and efficient contact channel for callers to Suncor...

Video Interview

Andrew Mulvogue - General Manager

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Ladbrokes

Ladbrokes are able to provide enhanced customer choice with a channel that is economically viable.

Video Interview

Steve Maxwell - Chief Information Officer

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Dublin Airport

DAA has implemented VeCommerce's fully automated speech based flight information system, VeQuery.

Video Interview

Suzanne McKenna - IT Solutions Manager

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Auckland Co-op Taxis

Auckland Co-op Taxis implemented VeCab and increased their customer service levels.

Video Interview

Brent Milham - General Manager

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Latest News

What voice do you prefer on an IVR system?

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